Location: Cambridge
Salary: Competitive
Deadline: Friday 19 April
CATS Global Schools is leading provider of pre-university academic courses and English language courses in the UK and USA. We provide programmes including A Level, IB and University Foundation, as well as English Language Study and High School Diploma, to a growing number of international students seeking to win places at UK and American universities.
We operate several different educational brands: CATS Colleges in Cambridge, Canterbury and London; CATS Academy in Boston; Cambridge School of Visual and Performing Arts (CSVPA) and Stafford House English language schools and study holidays, as well as Bosworth Independent School, St Michaels School and Bournemouth Collegiate School. We benefit from being part of a global team focused on delivering excellent teaching and learning.
This is a full-time, temporary role based in the Admissions Team in Cambridge. The post holder will be required to assist the team with student applications and processing them accurately and efficiently, issue supporting paperwork in an accurate and timely manner and ensure smooth pre-arrival for all new students. This is a fantastic opportunity for someone with excellent administration and organisation skills who can build relationships quickly and likes to partner with colleagues from the CATS Global Sales Teams, overseas offices and colleges.
They will provide a fast, efficient and welcoming service for all customers, internal and external, proactively pursuing student recruitment and conversion. From time to time the post holder will be required to undertake project work as directed by the Head of Admissions.
During peak seasons and busy periods, the post holder may be required to work weekends with prior notice and agreement. This weekend work may include supporting the meeting and greeting of students at UK airports.
This role is offered on a hybrid role working arrangement with 2/3 days in the office. It is a fixed term contract with the opportunity to apply for a permanent role in the future.
REPORTS TO
You will be directly responsible to the Senior Admissions Officer.
MAIN RESPONSIBILITIES OF THE JOB
Key Responsibilities:
Process direct student applications from initial enquiry to arrival (including relevant stages within this), ensuring turn-around times and accuracy are within agreed standards.
Prepare accurate and timely paperwork, including but not limited to offer packs, pre-arrival information documents.
Pro-actively manage pre-arrival processes for the new incoming students in close cooperation with college teams, ensuring accurate visa and arrival information is captured and excellent customer service is delivered.
Maintain the accuracy and completeness of student databases and agent information, both internal and external compliance purposes.
Maintain positive and constructive relations with colleagues across the CATS Global Schools Group.
Maintain a good working knowledge of the relevant Admissions software, processes and databases.
Maintain a good working knowledge of the CATS Global Schools Group portfolio of colleges, courses and entry requirements to provide accurate
advice and assessment to applicants.
Support where required, the meet and greet service offered to students arriving at UK airports over the arrival weekend.
PERSON SPECIFICATION
Education
Educated to A level or above.
Experience
Experience of CRM systems/customer databases. (Desirable)
Experience of working in a global business and/or education
environment. (Desirable)
Experience in a distance sales environment. (Desirable)
Knowledge of the UKVI Points Based System and US SEVP. (Desirable)
Skills
Strong administrative skills, with the ability to manage a busy workload, to prioritise tasks and meet tight deadlines.
A high level of professionalism and excellent customer service skills.
Strong written and oral communication skills.
Excellent attention to detail, cultural awareness and sensitivity.
Competent user of Microsoft office package.
Ability to speak a foreign language (Desirable)
Behaviours
A reliable and conscientious team player who will not hesitate to support others within the business when required.
What We Offer You
- Competitive Salary
- Income Protection
- Death in Service Benefit
- Contributory Pension
- Health Assist Programme
- Long Service Award – additional days holiday for each year of service
- Cycle to Work Scheme
- Tech Scheme
- Professional and Personal Development through accredited courses and our training partner Linked In Learning
- A fun and supportive workplace
OUR COMMITMENT TO INCLUSION AND DIVERSITY
We are committed to diversity, inclusion and belonging. Building on our core values Pioneering, Persevering, People we pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all
AND FINALLY
CATS Global Schools is committed to safeguarding and promoting the welfare of our students and expect everyone connected with the organisation to share this commitment. All positions are subject to the satisfactory completion of safer recruitment pre-employment checks in line with KCSIE guidelines
