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The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.

Department

The Graduate Admissions and Recruitment Office plays a key role in supporting applicants for graduate study at the Unviersity of Oxford through all stages of the application process, providing information to applicants, processing applications and responding to applicant enquiries.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

  • An excellent contributory pension scheme
  • 38 days annual leave
  • A comprehensive range of childcare services
  • Family leave schemes
  • Cycle loan scheme
  • Discounted bus travel and Season Ticket travel loans
  • Membership to a variety of social and sports clubs

This role also offers the opportunity for hybrid working.

About the Role

The post-holder will be responsible for the quality of our service to customers. This includes the supervision and configuration of the Oracle Service Cloud enquiry management system, the Zoom phone system used for applicant enquiries, surveys, monitoring and reporting on performance. In addition, they will be responsible for the recommendation of, implementation and testing of new processes and services within the office. The post-holder will work closely with the Senior Graduate Admissions Manager, and with Graduate Admissions Administrators to ensure the provision of excellent, customer-focussed support for the graduate admissions operation.

The post-holder will deliver a high level of customer service, involving contact with a broad range of people, including applicants, students, academics, college and departmental staff, and outside agencies, including many enquirers and applicants from overseas whose first language is not English.

In addition to managing enquiries, the post-holder will assist the operations team with other activities in the different areas of operation during periods of high workload.

About You

You will require considerable experience of working in a customer-focussed arena with the proven ability to acquire skills with new software packages and display problem-solving techniques. You will be able to analyse data to understand patterns of applicant behaviour, and research and propose improvements to our service.

You will display a high attention to detail and accuracy, strong verbal and written communications skills and be able to work well, both independently and within a team.

Application Process

You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application.

The closing date for applications is 12noon on Wednesday 31 January.

Interviews will take place on Thursday 15 February and will be in person in central Oxford.

Source – Admissions Jobs | Indeed.com